Steam Iron Recall Online Entry

Name

This field is for validation purposes and should be left unchanged.

STOP USAGE IMMEDIATELY

Turn off your Travel Steam Iron and unplug the iron.

Have you had a potential safety issue with your iron? Please call the Recall Team directly at (866) 827-3362. Do not complete the online registration.

Stop usage and unplug

CHECK BRAND, MODEL TYPE AND SERIAL NUMBER

On the back of your Travel Steam Iron you will see a silver sticker. On that sticker, as shown in red boxes in the images to the right, you will see MODEL and SERIAL NUMBER. There are five possible models: Model SF-717, Model SF-720, Model SF-727 Single Voltage, SF-727 Dual Voltage, and the Brookstone 606335. Please determine which model you have and select from the drop-down list below.

Select your brand:*

See label examples to the right (desktop) or below (mobile).

Select your model type:*

If you’re unable to locate the model on your product, please call us directly at (866) 827-3362 Monday – Friday 8am-5pm CST.

Please enter the serial number on your product below.

Enter your SERIAL NUMBER:

Serial prefix

Ex: MAR22
Ex: E6717

Serial suffix

Ex: 100366
Ex: 243859

I am unable to read my serial number

Model SF-717

Model SF-720

Model SF-727 Single Voltage (no white switch)

Model SF-727 Dual Voltage (white switch)

Brookstone Steam Bug

ENTER THE DATE CODE

On the back of your Travel Steam Iron you see a silver sticker. On that sticker, as shown in red boxes in the images to the right, you will see a date code. Enter this below – formatted as you see in the image to the right (below on mobile). Ex: 06/08.

Date Code Month*

Date Code Year*

Steamfast Date Code

Brookstone Date Code

PERMANENTLY DISABLE YOUR PRODUCT

Disabling your product is mandatory to receive your remedy (refund or replacement). It allows us to verify that the product cannot be accidentally used or resold, and allows us to process your remedy as quickly as possible

Confirm that the unit is unplugged.
Carefully cut the cord about 2 inches from where it enters the product.
Retain the cut cord and product for use in the remedy process, detailed below.

Continue your recall registration:

Our goal is to make the verification process as quick, simple, and satisfying as possible. Click below to continue your recall registration, or call us at (866) 827-3362 to get help from the Recall Team.

Product Disabled*

I have disabled my product as instructed above.

Image of permanently disabling a steam iron

TAKE THE PHOTO

We will use a photo to verify your product has been disabled. Confirm the cut cord and serial number are both clearly visible in the photo you are about to take.

Refer to the image on the left (or above for mobile) for the ideal way to take the photo.

Ensure cut cord is visible
Ensure serial # is visible

Your registered model:
{model:96} with serial number {serial1:85}-{serial2:12}

IMPORTANT: Do not discard your disabled product until you have received confirmation of your Recall Remedy from Vornado.

If you are having trouble uploading a photo, please call the Vornado Recall Team at (866) 827-3362.

Ensure cut cord is visible
Ensure serial # is visible

IMPORTANT: Do not discard your disabled product until you have received confirmation of your Recall Remedy from Vornado.

If you are having trouble uploading a photo, please call the Vornado Recall Team at (866) 827-3362.

UPLOAD PHOTO*

Accepted file types: jpg, jpeg, gif, png, png, Max. file size: 8 MB.

PROVIDE CONTACT INFO

NOTE: Any communication and remedy will be sent to the Name and Contact Info provided below. All fields with a red asterisk are required.

Name*

First Last

Email*

Enter Email Confirm Email

Phone*

How did you hear about the recall?

SHIPPING ADDRESS

Address*

Street Address City State / Province Zip / Postal Code

Comments

YOUR REMEDY WILL BE ISSUED ONLY TO THE NAME AND ADDRESS ENTERED ABOVE. CONFIRM CONTACT INFO PROVIDED IS CORRECT BEFORE CONTINUING WITH YOUR REGISTRATION.

Information confirmation*

I have confirmed that my information is correct.

for internal use only

SELECT REMEDY AND COMPLETE

YOUR REMEDY SELECTED BELOW WILL BE ISSUED ONLY TO THE NAME AND ADDRESS ENTERED IN THE PREVIOUS PAGE. CONFIRM CONTACT INFO PROVIDED IS CORRECT BEFORE CONTINUING WITH YOUR REGISTRATION.

If there is more than one option, please select one:*

REFUND

Select to receive a $0.00 USD refund check as a reimbursement.

PROCESS TAKES UP TO 4-6 WEEKS

• Refund checks are only issued for validated units.
• Once validated, a refund check will be made payable and mailed to the Contact information provided in Step 4.
• Will be mailed to Contact within 2-3 weeks from approval.
• If you need to edit the Contact information, use the "Previous" button below to go back to Step 4.

REPLACEMENT

Choose to have your iron replaced with a SF-707 Travel Steam Iron as a reimbursement.

PROCESS TAKES UP TO 4-6 WEEKS

• Quick and Powerful Steam in 1 Minute
• One-Touch Steam Control (replace with “Steam Burst Control”)
• Variable Temperature Settings
• Non-Stick Sole Plate

PLEASE CONFIRM YOUR REGISTRATION INFORMATION BELOW

Brand	{brand:94}
Model	{model:96}
Serial Number	{serialbox1:85}-{serialnum:12}
Name	{fname:21.3} {lname:21.6}
Email	{email:25}
Address to Send Remedy	{address:24.1}
	{address:24.2}
	{address:24.3}, {address:24.4}
	{address:24.5}
Remedy Requested	{remedy:29}
Photo Uploaded

Please note that by submitting your product for recall, you hereby release Steamfast and the retailer, from which the Steam Iron was purchased or received, from liability for any incidents that may occur from the continued use of this product.

Brand	{brand:94}
Model	{model:96}
Name	{fname:21.3} {lname:21.6}
Email	{email:25}
Address to Send Remedy	{address:24.1}
	{address:24.2}
	{address:24.3}, {address:24.4}
	{address:24.5}
Remedy Requested	{remedy:29}
Photo Uploaded